Operations Executive

Main Responsibilities

  • Communicating with clients to set up jobs and visits to their properties
  • Taking bookings both over the phone and via email
  • Keeping the roster up-to-date and in real-time
  • Effecting roster changes, including those last minute, such as emergency leave and sick leave
  • Communicating with clients when their regular cleaner is unable to attend
  • Monitor leave balances of employees and approve/decline requests in communication with HR
  • Following up on clients requests after jobs (for example to set up a second visit if we need to)
  • Making sure checklists are all in order
  • Taking charge of products brought back after jobs and making sure they’re cycled to be able to go out again whilst making sure that the warehouse is kept in order
  • Assisting supervisors by making sure they’re on time to jobs and answering their queries
  • Run stock takes for client keys and equipment
  • Raise any need for re-ordering products
  • Follow-up on client complaints
  • Make sure that jobs are being closed off on our systems accordingly (pictures on jobs, jobs closed for invoicing, client signature uploaded, etc)
  • Manage our tasks app (Basecamp) and following up to make sure everything is closed off accordingly
  • General day-to-day operational duties

Requirements

  • 2-3 years experience in the same field
  • Additional training will be provided