WHO WE ARE
We are Briiz Technologies ltd (known as Briiz), a company registered in Malta and Wales. Our company registration number is C 75059 and our registered office is 682, St Joseph High Street, Hamrun, Malta.
How to contact us – You can contact us by email at support@briiz.com.mt
How we may contact you – If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Booking.
Writing” includes emails – When we use the words “writing” or “written” in these terms, this includes emails.
TERMS OF SALE AND CONDITIONS
These Terms of Sale are part of Briiz’s Terms of Use and are additional terms by which all Users or guests abide when using the Service.
Payment terms
Bookings are charged in advance (by credit cards, bank transfer and online payment gateways) or upon completion of the service requested. Once a payment has been made and successfully processed, the booking will automatically be made with one of Briiz’s team members. We use ‘Stripe’ as our payment processing partner. By placing a booking on our website, you authorise Briiz Technologies Ltd, through Stripe, to send instructions to the financial institution that issued your card to take payments from your card account in accordance with the Booking Terms and Conditions.
Damage policy
Briiz does not accept any liability for Loss , Damage or Theft at the location of the property in the order as a result of the Briiz (Cleaner/s) accessing the property to perform their duties. Our Briiz (Cleaner/s) will do their best to ensure that utmost care is taken when cleaning said property however sometimes accidents can happen. In this case we highly recommend that all households have the relevant insurance in place to cover any loss including theft or damages caused as a result of the service provided.
Satisfaction policy
At Briiz, we stay behind our services. If you are not satisfied with the job, we will redo the entire package at no additional cost to you subject to terms and conditions. If you are dissatisfied with the service, then any issue must be reported within 24 hours of completion of the service. We will then attempt to rectify these issues.. Briiz does not refund the amount paid, but we do make sure we finish the cleaning per your satisfaction.
Promotional codes
Where members have a valid promotional code to redeem, they may use it towards the payment of their booking. Promotional codes are handed out by Briiz, at Briiz’s discretion, to groups of Users or individual Users via various means of communication, included but not limited to, newsletters and social media. They may be redeemed directly at checkout, by entering the code in the field provided.
Cancellation policy
Time is valuable for both clients and Briiz. That is why we have introduced a Cancellation Policy for both clients and Briiz, which also covers rescheduling. By accepting our terms and conditions you accept the conditions set out in this cancellation policy. If a client cancels a job our team loses their income and it messes with their schedule. Clients’ cancellation fees cover our time and costs
Your acknowledgement of and agreement to Briiz’s cancellation policies and cancellation fees: If you have selected a Briiz Service you can reschedule any cleaning plan appointment for free at least 48 hours in advance of the scheduled start time or request a full refund. If you reschedule between 2-47 hours before a scheduled Professional Service appointment, you will not be eligible to a refund only an appointment re booking and at our discretion charged a EURO €25 fee. If you reschedule during the 8 hours before a scheduled Professional Service appointment, you will be charged the full Professional Service amount without the service taking place. If you skip any cleaning service your credit card will be charged for the amount of the appointment. This cancellation policy applies both for one-time Professional Service bookings and for recurring Professional Service appointments.
Rain Checks
Unfortunately we realised we can’t control mother nature. For that reason we do not offer any rain checks. Please make sure you check the weather before you book an appointment.
Other Conditions
LEGAL JURISDICTION
If any of these Booking Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These Booking Terms and Conditions are governed by Maltese law.
Updated: 18th of August, 2022