Scheduling and Customer Support Administrator

Location : Hamrun, Malta
Contract : Full Time

We are seeking a dynamic Scheduling and Rostering Administrator to lead our scheduling and customer support department. In this role, you will be responsible for creating and maintaining employee schedules, ensuring adequate staffing, resolving scheduling conflicts, and managing customer inquiries and support. Your role is crucial to ensuring smooth operations and excellent service delivery.

To be successful in this role, you should have excellent organizational and communication skills, be able to work well under pressure, and have a strong attention to detail. You should also be familiar with scheduling software and have experience working in a fast-paced office environment.

Responsibilities:

  • Oversee the scheduling and rostering functions of the company.
  • Manage HR administration and other ongoing projects.
  • Monitor employee attendance and manage time-off requests.
  • Ensure employee records are accurate and up-to-date.
  • Generate weekly and monthly reports on staffing and scheduling.
  • Handle customer support inquiries and resolve issues promptly.
  • Ensure high levels of customer satisfaction through efficient and empathetic communication.
  • Coordinate with other departments to address customer concerns and improve service delivery.
  • Develop and implement customer support policies and procedures.
  • Employees hours overviewing
  • Weekly and monthly reports

Qualifications:

  • Minimum of 2 years’ experience in a scheduling/rostering HR role.
  • Strong organizational and communication skills.
  • Experience with scheduling software.
  • Familiarity with Maltese HR law and payroll workings.
  • Previous experience in an industrial environment is a plus.
  • Proven experience in customer support or customer service roles.
  • Ability to handle customer complaints and provide effective solutions.
  • Knowledge of HR Maltese HR law
  • Payroll workings

What We Offer:

  • Competitive salary based on experience.
  • Full-time contract with opportunities for growth.
  • A supportive work environment that values innovation and sustainability.

If you are highly organized, detail-oriented, and thrive in a fast-paced environment, we would love to hear from you.

Apply Now and Join the Briiz Team!

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